WOK HEY @ Waterway Point
83 Punggol Central, Singapore 828761 #01-K6
$7 · Halal Certified · Takeaway · Seafood · Chicken · Beef · Vegetarian · Beverages · Chinese
Monday: 10:30 AM – 9:45 PM Tuesday: 10:30 AM – 9:45 PM Wednesday: 10:30 AM – 9:45 PM Thursday: 10:30 AM – 9:45 PM Friday: 10:30 AM – 9:45 PM Saturday: 10:30 AM – 9:45 PM Sunday: 10:30 AM – 9:45 PM
Report an error / Suggest an editReviews on Google (3.1/5.0)
Sorted by Relevance - 68 Reviews
Punjabi Singh
Rated 5.0/5.0 4 months ago
We order 4 items only 2 delivered but after chat on Google with them found of that grab rider did not take full order and left with only 2 items. Wok Hey Support arrange another delivery with fresh food and sent over to me. Thank you for great service.
Peterson Tan
Rated 1.0/5.0 a year ago
One of the worst Wok Hey stall. The service is damn slow. I am in queue number 3 at 8:20pm and I am still waiting for my order at 8:53pm. When you asked them, they don’t even entertain you and told you to wait. I cannot understand why it takes 3 staffs in the stall to prepare fried rice for 3 queues which 1 pack each (I saw from my own eyes) for freaking 35min??? Can the service be improved?
Besharps
Rated 5.0/5.0 a year ago
My 4th Wok Hey outlet visited, this is the first one where I used the self service kiosk beside the store to order. The machine was easy to use and efficient, had no problems. Received my order in 5 mins! Fast service 👍🏻 Egg fried rice with chicken was delicious and affordable. 🤤
Minyi Lin
Rated 5.0/5.0 a year ago
I love the chicken fried rice the most, very fluffy rice and tasty. Love that I can customise with different add-ons. Today got my order with missing broccoli, I messaged them on FB and the CS service was exceptionally good, way out of my expectations. Kudos for the good food & service! Hope no more missing add-ons next time!
Chang Fong Ang
Rated 3.0/5.0 2 years ago
Ordered 1x Egg fried rice with seasoned prawns and 2x Egg fried rice with grilled chicken at waterway point outlet at 6:14pm. Stand in front of the stall and waited for >1hrs and notice that they skipped my order. Went to counter and ask and was told they ran out of grilled chicken. Was told to change order or a refund. What type of service is this??? If you allow customer to order using apps, please don’t let customer wait until ready for collection and tell customer that you ran out of food. The head chief (Mr Wong) said I need to wait another 20mins for them to prepare the chicken. I waited another 30mins for them to prepare the grilled chicken and prepare my order. Had to wait another 15mins. When I reached home, one of the order Egg fried rice with grilled chicken is without a single piece of chicken. OMG. Had to make my way back to the stall to confront the staffs there. If you cannot handle the huge order number please don’t take in the order. And when you ran out of ingredients please indicate sold out in your system. Please don’t cheat customer. Update on this posting @ 13-July-2021 The management staff of Wok Hey has reached out to me on the night itself and promised to do an investigation. They have acknowledged that there is some problem with the service gap there and have promised to step up and improve the service standards at Waterway Point outlet. Kudos on the fast response and acknowledgement. Giving a better rating based on this.
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